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Sandboxie Not launching my messenger app ,before this month all was ok

I am using sandbox 3 year almost ,i didn't see any issue ,and i am also paid for one year ,now i have issue after launching new sandbox version ,i can open my app messenger on window main desktop but when i run into sandbox its not showing any result ,if you have this solution let me know ,i am using window 2012 r2 server 64 bit ,