Community based support

Seth wrote:

"As part of our transition to a free and potentially open source product, Sandboxie support will become community based.  The community will include developers directly involved with Sandboxie."

What does mean Sandboxie support will become community based?

The community will include Sophos developers?

I would like to hear a more detailed explanation about this, please.

Parents
  • Still no replies from Sophos to very important questions.

     

  • Pedro, I have to say that I love your gif. 

  • February 2020

     

    - Old forum is still MIA.

    Old forum will come back?

    We don't know. No news.

     

    - Source code has not been released yet.

    In september 2019 Sophos announced plans to transition Sandboxie to an open source tool but since then... just silence.

    What are the steps to take in that transition?

    In what point of the transition we are right now?

    We don't know. No news.

     

    - Bug reports and Windows updates breaking functionalities are still being reported but nobody solve them.

    We were told "As part of our transition to a free and potentially open source product, Sandboxie support will become community based."

    What happens with the support meanwhile the source code is not released? Simple: there is no support at all.

     

    - Empty words.

    Seth wrote: "However, we love the technology too much to see it fade away.  More importantly, we love the Sandboxie community too much to do that."

    Frankly, stop communicating is a strange way to probe the love to someone.

     

    For all the above...

     

  • Pedro López said:

    February 2020

     

    - Old forum is still MIA.

    Old forum will come back?

    We don't know. No news.

     

    - Source code has not been released yet.

    In september 2019 Sophos announced plans to transition Sandboxie to an open source tool but since then... just silence.

    What are the steps to take in that transition?

    In what point of the transition we are right now?

    We don't know. No news.

     

    - Bug reports and Windows updates breaking functionalities are still being reported but nobody solve them.

    We were told "As part of our transition to a free and potentially open source product, Sandboxie support will become community based."

    What happens with the support meanwhile the source code is not released? Simple: there is no support at all.

     

    - Empty words.

    Seth wrote: "However, we love the technology too much to see it fade away.  More importantly, we love the Sandboxie community too much to do that."

    Frankly, stop communicating is a strange way to probe the love to someone.

     

    For all the above...

     

     

     

    1. Pedro, bien dicho.  Muy bien mi amigo.  [Y]

    2. I love this gif.

    3. Sophos, why the silence? 

  • March 2020

     

    - Old forum is still MIA.

    Old forum will come back?

    We don't know. No news.

     

    - Source code has not been released yet.

    In september 2019 Sophos announced plans to transition Sandboxie to an open source tool but since then... just silence.

    What are the steps to take in that transition?

    In what point of the transition we are right now?

    We don't know. No news.

     

    - Bug reports and Windows updates breaking functionalities are still being reported but nobody solve them.

    We were told "As part of our transition to a free and potentially open source product, Sandboxie support will become community based."

    What happens with the support meanwhile the source code is not released? Simple: there is no support at all.

     

    - Empty words.

    Seth wrote: "However, we love the technology too much to see it fade away.  More importantly, we love the Sandboxie community too much to do that."

    Frankly, stop communicating is a strange way to probe the love to someone.

     

    - Windows Installer Service bug.

    Windows Installer Service bug has been reported repeatedly for months and it has not been addressed yet. Not even a single word coming from Sophos has been heard about this issue.

     

    For all the above...

     

  • What I can say is:

    - Old forums - unfortunately these cannot come back in their original form. Sorry.

    - Source code - it's coming.

    - Support - We are doing out best but the world is getting more complicated as the last line will attest.

    - MSI bug - Microsoft has changed the architecture of MSI to force it to use the services.exe instance that is running outside of the sandbox and therefore making it hard to bring the whole thing within the sandbox. We have ideas on how this can be solved but there are no easy solutions for the current Sandboxie code base.

  • - Old forums - unfortunately these cannot come back in their original form. Sorry.

    An explanation would be helpful. There is a lot of good information and help there.

  • Akhilesh@Sophos said:
    - Old forums - unfortunately these cannot come back in their original form. Sorry.

    Why not?

    Akhilesh@Sophos said:
    - Source code - it's coming.

    When?

    Akhilesh@Sophos said:
    - Support - We are doing out best but the world is getting more complicated as the last line will attest.

    "the world is getting more complicated"

    What kind of excuse is that?

    Tzuk did support for a lot of things. Sophos supports almost nothing.

    Akhilesh@Sophos said:
    - MSI bug - Microsoft has changed the architecture of MSI to force it to use the services.exe instance that is running outside of the sandbox and therefore making it hard to bring the whole thing within the sandbox. We have ideas on how this can be solved but there are no easy solutions for the current Sandboxie code base.

    Blah blah blah...

    No solution provided for months.

  • Question:

    When source code is released, will it be exactly the same as it's right now or some parts will be removed from code?

  • Well, according to the experimental https://community.sophos.com/products/sandboxie/f/forum/119347/announcing-sandboxie-5-33-6-release-and-open-source-update "several bits of code were stripped away in order to prepare for releasing the source code to the community." But they didn't specify which parts and what the the implications.

    With that said, there are major news about this forum thread - according to https://community.sophos.com/products/sandboxie/f/forum/119641/important-sandboxie-open-source-code-is-available-for-download which also appears in the program's homepage:

    1. The source code is now available on https://github.com/sandboxie
    2. "The latest version of Sandboxie...is the last version of Sandboxie that Sophos will make available to the community and no further updates will be made to it."
    3. "Sophos is planning to close the Sophos community Sandboxie forum on June 1st 2020."
    4. "We will gradually wind down the website and expect to close the website during the fall of 2020."

    To sum up, a few months from now there won't be any official sandboxie website or forums, but anyone will be able to open their own...

    I hope the race starts now because without a new unofficial ownership and update, very soon a new Windows/Chrome/Firefox version shall come out unsupported.

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