Sandboxie activation issue affecting Office as well

I am having the same activation issues as everyone else (Windows completely up to date, all the suggested checkboxes checked, etc.). If it helps at all, my Office applications would not run either (I was not trying to run them inside Sandboxie). After uninstalling Sandboxie 5.30 my Office applications would run again. When will this issue be fixed? I have the "lifetime license" on multiple computers at home and this is a real pain in the you-know-what.

0 tec tec over 5 years ago

Unistall 5.30 and reinstall 5.28. Maybe 5.30 is the last version and the issues will never be fixed.

community.sophos.com/.../403999

en.wikipedia.org/.../Invincea

community.sophos.com/.../403963

Windows 7 x64 with all updates • Sandboxie 5.31.6 x64 • Browser (each with its own sandbox, cleared on exit): Firefox 70 x64, Internet Explorer 11, Pale Moon 26.5.0 x86 • Eset Internet Security 13
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0 Barb@Sophos over 5 years ago

Hi David,

We are sorry for the inconveniences. If you had your office apps set to forced in the Sandbox, and then you lost your activation, then it would explain the behavior (as office apps only work on the activated version).

Please visit Activation failed - Please provide feedback and follow the thread for updates regarding the Activation status.

Thank you

Barb@Sophos
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 David Trauernicht over 5 years ago in reply to Barb@Sophos

No, I did not have my Office applications set to automatically run in Sandboxie. There was never a yellow frame around any Office application window in the past, but there is one around my browser window. Just to verify that behavior, I forced Word to run inside Sandboxie 5.28 and indeed there is the yellow frame as I would expect. That weird Office behavior just happened when installing Sandboxie 5.30. So whatever was changed in 5.30 really seemed to screw things up.

I have removed 5.30 and installed 5.28 and things are working again.
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0 Barb@Sophos over 5 years ago in reply to David Trauernicht

Hi David,

If you can repro the issue and provide the required info, I will test it (so far, I have not seen this behavior on any of my test machines or my hosts):

How to report problems with Sandboxie

Thanks!

Barb@Sophos
Community Support Engineer | Sophos Technical Support
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0 tec tec over 5 years ago in reply to David Trauernicht

5.30 also breaks Internet Explorer outside of Sandboxie. This could be the reason.

community.sophos.com/.../403346

Windows 7 x64 with all updates • Sandboxie 5.31.6 x64 • Browser (each with its own sandbox, cleared on exit): Firefox 70 x64, Internet Explorer 11, Pale Moon 26.5.0 x86 • Eset Internet Security 13
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