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[SOLVED]Activation Failed - Fixed as of May 13th - Please provide feedback

Barb@Sophos

UPDATE: THIS ISSUE HAS BEEN SOLVED - PLEASE RE TRY ACTIVATING SANDBOXIE NORMALLY.
LET US KNOW IF YOU ENCOUNTER ANY NEW ISSUES WITH ACTIVATIONS.


All,

If you are experiencing issues activating Sandboxie, please be sure of the following:

1 - You are using Sandboxie 5.30
2- TLS 1.1/2 is not turned off (click on start type inetcpl.cpl --> Go to the Advanced tab and ensure Use TLS is checked) 

If the problems persist, please provide the following information in this thread:

1- Sandboxie version

2 - Screenshot of the error message

3 - Screenshot of TLS settings as covered above

4 - Windows update status (is it up to date, if so what version? )

Also, please let us know if the Offline Activation works for you:

Offline activation  --> please use this link, as the one in the offline activations steps will fail
Offline activation steps

Thank you!

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  • 0

    Hi we have a sandboxie lic for 5.18 it is prompting to activate  and online fails. I dont have product key to activate offline. . I am not sure under what email it was purchased i looked in cleverbridge with all possible emails and it did not return purchases.

     
     
    I thought I could do offline activation. we have a temperamental app and dont want to update to 5.30 and hoping i can just activate what we have but in order to run offline activator I need a product key which i dont have.
    Can you get me a way to get 5.18 activated? what happens if activation fails.
     
    I dm'd barb system code
  • 0 in reply to carlos flores

    carlos flores said:

    Hi we have a sandboxie lic for 5.18 it is prompting to activate  and online Fails.

    At least until 9 days ago the online activation of the license must still have worked. I was looking for a file and therefore had my old computer turned on. This computer runs Windows 2000 and Sandboxie 3.52, which then activated the license again for 180 days.

    Windows 7 x64 with all updates • Sandboxie 5.31.6 x64 • Browser (each with its own sandbox, cleared on exit): Firefox 70 x64, Internet Explorer 11, Pale Moon 26.5.0 x86 • Eset Internet Security 13

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  • 0 in reply to carlos flores

    carlos flores said:

    Hi we have a sandboxie lic for 5.18 it is prompting to activate  and online Fails.

    At least until 9 days ago the online activation of the license must still have worked. I was looking for a file and therefore had my old computer turned on. This computer runs Windows 2000 and Sandboxie 3.52, which then activated the license again for 180 days.

    Windows 7 x64 with all updates • Sandboxie 5.31.6 x64 • Browser (each with its own sandbox, cleared on exit): Firefox 70 x64, Internet Explorer 11, Pale Moon 26.5.0 x86 • Eset Internet Security 13

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