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[SOLVED]Activation Failed - Fixed as of May 13th - Please provide feedback

Barb@Sophos

UPDATE: THIS ISSUE HAS BEEN SOLVED - PLEASE RE TRY ACTIVATING SANDBOXIE NORMALLY.
LET US KNOW IF YOU ENCOUNTER ANY NEW ISSUES WITH ACTIVATIONS.


All,

If you are experiencing issues activating Sandboxie, please be sure of the following:

1 - You are using Sandboxie 5.30
2- TLS 1.1/2 is not turned off (click on start type inetcpl.cpl --> Go to the Advanced tab and ensure Use TLS is checked) 

If the problems persist, please provide the following information in this thread:

1- Sandboxie version

2 - Screenshot of the error message

3 - Screenshot of TLS settings as covered above

4 - Windows update status (is it up to date, if so what version? )

Also, please let us know if the Offline Activation works for you:

Offline activation  --> please use this link, as the one in the offline activations steps will fail
Offline activation steps

Thank you!

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  • 0 in reply to Tom McAdams

    Well, even the offline activation do not works for me, it don't stop telling me that the data entered are invalid.

    I changed my computer this year, and also installed it on my daughter computer few months ago. At this time my lifetime multi-hosts license was still perfectly legit... and there's absolutely no reason for this to have changed ; like there's, anyway, no reason for us to have to pass by the offline activation to register every six months.

     

    You're supposed to take care of our security, and aren't even capable of operating a license server ? Seriously ?

  • 0 in reply to alain denis

    Alright, just discovered, searching a solution, that sandboxie is now a freeware since september 2019 ; what apparently I wasn't the only one to not know, since the guy before me did the offline activation few less  that two weeks ago.

    It would have been professional to plan a way to deal with the lifetime license, or at least to warn the customers that have a lifetime license (didn't you bought the email address we gave when buying the license ?). You could also have used the page for the offline activation to warn us...

     

    Now I just hope that updating to the last version will effectively solve the issue.

  • 0 in reply to alain denis

    Come on. Have respect. The thing has become FREE and is planning to be OPEN SOURCE. That is wonderful news :)

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