• [Sophos Notification] Reflexion: Planned maintenance for Friday, July 27th, 2018 between the hours of 0100 and 0500 EDT (UTC -4).

    Hey Community, Re-posted from here. Reflexion engineers will be conducting routine maintenance on Friday, July 27th, 2018, between the hours of 0100 and 0500 EDT (UTC -4). During this maintenance window, the Reflexion user interface maybe inaccessible…
  • Feature Request - Ability to generate exportable reports

    I would like to request the ability to create exportable reports. I recently had the need to see a list of all inbound messages for a customer and their respective SPAM filter scores. This would help in evaluating what a reasonable SPAM threshold…
  • [Sophos Notification] Reflexion Email - Planned service improvement maintenance for April 6th 2018 from 22:00 - 00:00 EST

    Hey Community, Copied from full posting here "We're pleased to inform you that in the upcoming release from Reflexion, you'll receive important updates to your email security, archiving and encryption services, to improve performance and email deliverability…
  • Reflexion database maintenance this Friday night, January 5, 2018

    Hi Everyone, Reflexion engineers will be conducting routine database maintenance this Friday night, January 5, 2018, between the hours of 22:00 and 0100 EDT (UTC -4). Emails will be processed throughout the maintenance period, although users may experience…
  • AOL Connector - Reflexion & Office 365

    Does anyone know how to configure an outbound connector in Office 365 to bypass reflexion when sending to AOL accounts? I have a couple of customers who started having random issues a few weeks ago sending to AOL email. The answer from reflexion tech…
  • Question Regarding Rebranding Initiative and Radar...

    Recently we had to switch a customer primary SMTP domain from abc.com to dce.com due to legal ramification. This particular customer is running in a Hybrid mode Office 365 scenario with Exchange and AD On-Prem and in this case that business unit is fully…
  • Is anyone else experiencing RADAR not capturing all messages?

    This is affecting all my users. RADAR is only archiving some messages and it's completely random. Any help from Sophos here would be great.
  • Feature Request - More granular newsletter blocking

    I have a big problem with the way newsletters are handled right now. It's one thing when the from address is always the same, because that's easy to block. But when someone is using a service like Constant Contact, I have no way to effectively block or…
  • Feature Request - DKIM and DMARC Support

    As many spam filtering providers are continually upping their defenses against spam, DKIM and DMARC support is going to be an increasing need-to-have for authenticating client's email servers as non-spammers. Rackspace is even updating their systems…
  • Outbound spam reports from users within organization

    Not sure if I am missing something, but currently, we are having an issue with some messages getting spammed when heading outbound. This can be due to attachments, RFC2183 violations, etc... The issue we have is there is no reporting to the user that…
  • Feature Request - Allow and block by IP address

    Currently we can allow and block email by a specific address or by a domain. But I have a client who I just migrated over to you guys that previously was able to allow and block by IP address. He had several IPs blocked because they were being used to…
  • How to Submit a Virus Sample

    Go to https://secure2.sophos.com/support/contact-support.aspx and click on 'Submit a Sample' and follow the instructions. We analyze every sample that comes in.