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Advisory: Reflexion - Delayed delivery of outbound and inbound email

Hi everyone,

Sophos is currently investigating an issue with Reflexion is that is causing delayed delivery of inbound and outbound mail. No mail will be lost, as it will be queued for delivery.
Our development and operations team are actively working to resolve this issue.

Please follow the links below for the latest updates: 



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  • Not only can I force the mail in but I can not force the mail out. All email is stuck in limbo for several plus hours. 

    What's going on? 

    I have Admins from up above my head screaming at me asking whats happening to email inbound and out?

  • Hi - we REALLY need more info than is being provided here. If we need to change MX Records to restore mail delivery please let us know. It seems now we are at risk for losing inbound emails with us and all of our clients. Please take the high road and provide some transparency and recommended course of action so we are in the best position to respond and handle with our clients.

  • ASP.REFLEXION.net UI started misbehaving yesterday.

    All my clients affected we need an ETA of at least some details.

    Otherwise it's time to start changing MX records. And Connectors.

  • Hi:

    Do we have an ETA for fix?

    Is there a way to configure settings in your control panel so I can receive alerts when issues like this arise, inbound or outbound email not flowing?

    Thank you!

    Bob H.

  • Hello.

    Is there any update to this? I find it completely unacceptable to let a global issue like this sit without any update for 4+ hours. Also, your outage started at 10AM CST, not EST. That's an whole additional hour that people still haven't received emails they are expecting. I don't think you really understand the gravity of this, or else you'd be providing hourly updates. 

    We have done A LOT of effort and work in getting our customers on reliable hosted email platforms, and your system consistently disrupts those services, and IS THE SOLE cause of a lot of email issues. 

    At this point, we are re-evaluating our partnership with this solution. It just makes us look bad. 

    Sean