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Advisory: Reflexion - Delayed delivery of outbound and inbound email

Jasmin

Hi everyone,

Sophos is currently investigating an issue with Reflexion is that is causing delayed delivery of inbound and outbound mail. No mail will be lost, as it will be queued for delivery.
Our development and operations team are actively working to resolve this issue.

Please follow the links below for the latest updates: 



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  • What I want to know is, if I remove someone from the Reflexion console, so that they are no longer going through reflexion, will queued and delayed emails still reach them, or will those emails just get lost?

    I am not buying the "No emails were lost". I'm getting the distinct impression that emails that were received may not have been lost, but any emails that were outright rejected are relying on the sender's email servers doing retries. How many of them will retry after 2 days of failures?

    "No emails were lost".... that is like your receptionist saying "I delivered all messages I was given" but neglecting to say she didn't answer the phone all day.

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  • What I want to know is, if I remove someone from the Reflexion console, so that they are no longer going through reflexion, will queued and delayed emails still reach them, or will those emails just get lost?

    I am not buying the "No emails were lost". I'm getting the distinct impression that emails that were received may not have been lost, but any emails that were outright rejected are relying on the sender's email servers doing retries. How many of them will retry after 2 days of failures?

    "No emails were lost".... that is like your receptionist saying "I delivered all messages I was given" but neglecting to say she didn't answer the phone all day.

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