Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update. Please follow knowledge base article 133945
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I have a pair of XG430 running SFOS 17.1.3 MR-3 when i boot the new firmware v17.5 it clears the configuration to default first i think it was only the network interfaces configuration.
This is first an issue like this has been reported. Can you PM your CTR reports and backup files pre and post upgrade?
In reply to Rob Andrews:
I send you PM with the files.
In reply to Daniel Paniagua:
We need some more details to work with Backup. Sending you PM for the same.
In reply to Rana Sharma:
Greetings for the Day!
Thanks for sharing the information over PM.Issue got recreated with shared backup & soon we will update you with investigating ID.
Thanks for your feedback and support.
Hi Daniel ,
Greeting for the Day!
Your issue has been identified as bug and we are tracking via NC-39532.
I updated it manually and my backup files were not restored. (SW-17.5.0_beta-2.SFW-280)