FEEDBACK - no network graph since CM maintenance

Hi,

the data is shown in the table under the network graph window, but no graph. I have tried changing the viewing range from 24 to 1 to 8 hours but no update,

 

Ian

  • Here is a screenshot just to help clarify the issue.

    Ian

    Update - none of the reports show any data in the stack area graph. The axis have data, when the mouse is moved over the blank window the colourful display about each entry is shown, but no graphs.

  • In reply to rfcat_vk:

    obviously not a great issue. Many refreshes, software upgrades, restarts and still no consolidated bandwidth graph.

    Ian

  • In reply to rfcat_vk:

    Hi folks, after the release of EAP 1 refresh I have cleared the cache, restarted Safari (MACOS 10.15.2) and still no displayed data in the bandwidth graph. If you move the mouse over the graph a colourful display of items and their values shows, but no graph. Ian

  • Hi Ian,

     

    There is a known issue for the report not generated at first. As a workaround, we suggest to reload the page and it starts working. Can you please try that and let us know if it still doesn't work?

     

    Regarding the stacked area chart, when data generated is having nearly the same timestamp, it gets loaded in one line on Y-Axis. We already have it reported and planned for fixing sooner.

    Please let us know if that's not the issue you are seeing with the stacked area chart.

     

    Thanks,

    Pankti

  • In reply to Pankti Parikh:

    Hi Pankti,

    I have tried all of your suggestions and some other ideas, but even after XG V18 EAP3 still no graph.

    I will wait until the next release, not as if I have any option.

    Ian

  • In reply to rfcat_vk:

    Hi Ian,

    Thank you for trying the options. 18.0.0.255 is out.

    If you try with that, and it still doesn't work can you please help with the following details?

    SFOS:

    * Messages in /log/garner.log

    * When you pass traffic, presence of files in /var/.centralreporting directory

    And email_id you have used to register on Central?

    Thanks,

    Pankti

  • In reply to Pankti Parikh:

    Hi Pankti,

    my previous post was after I had installed v18.0.0.225 (EAP3).

    I will check the logs as requested and update this thread.

    Ian

  • In reply to rfcat_vk:

    Hi Pankti,

    SFOS, you mean the Sophos licence?

    there are a number of very long records in garner.log. Would you like a zip copy?

    There is no centralreporting directory in /var.

    ian r morehouse at bigpond com

    Ian

  • In reply to rfcat_vk:

    Hi Ian,

    Can you pls drop me a PM? We can arrange for device access and I can take a look at your device. If required, we can also do a joint session to understand the issue.

    Thanks,

    Pankti

  • In reply to Pankti Parikh:

    Hi Pankti,

    I have provided access and the details are in the PM.

    Ian

  • In reply to rfcat_vk:

    Any update on next release with the fix for the missing graphs?

    Ian