Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update. Please follow knowledge base article 133945
Learn about the Benefits of Multi-Factor Authentication (MFA). Turn your MFA on now!
We'd love to hear about it! Click here to go to the product suggestion community
I have an AP15 which is registered in SOPHOS Central, but I'd like to manage it from my SOPHOS XG.
Anyone knows how I can do it ?
In reply to myth:
It didn't work.I tried several things, but my XG never saw my AP15.
In reply to Johan LE HELLOCO:
Hi Johan Labuschagne
Are you using Windows as DHCP server? If yes, you need to configure DHCP option 234 on your DHCP Server. You can refer the KB article for detailed steps.
I think Central managed and XG managed has different firmware, so you may need to flash the AP .
In reply to Ronak Sheth:
Sorry for my late answer.DHCP server is a Windows server, and option 234 is ok on it. My AP15C get an IP from it.
But my XG didn't see the AP ...
Hello Johan LE HELLOCO
Have you ever used this AP with sophos central? If yes, you will need to connect it back to sophos central and get it unregistered.
Also verify whether you have enabled the "wireless protection" under Device Access on the zone where you have connected your AP?
Also verify whether AP traffic us coming to XG using packet capture tool on GUI on host AP-IP port 2712.
For more steps refer KBA.
Cheers, Good Luck!!!
Ok guys, have my point resolve : SOPHOS Support can do nothing with AP15 not being seen again.
So I had a RMA and a new AP is coming to my place.
Thanks again !