Can't download firmware upgrade, button is greyed out

Hi,

im trying to upgrade my sophos XG 135 but firmware upgrade button is greyed out.

i tried to upgrade manually but it failed.

  • What shows up under your Administration --> Licensing? Is this aspect sync'ing with Sophos Correctly?  If you visit my sophos does the XG license show up as the correct serial number?  Or is the firewall not able to connect to Sophos to properly register?

  • Hi MMASLOUH, 

    Did you ever figure anything out with the grayed out button?

     

  • In reply to Badrobot:

    Hello,

     

    im not in the office these days, i will do ur suggestion and give u a feedback.

     

    thanks.