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Advisory: Sophos XG Firewall - Antivirus service stopped due to failed pattern update. Please visit this KBA for the latest updates
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I have 3 XG105 that I manage. All are v17.1.3 (MR3).
Each of them are currently v9.15.36 and in the status, it says, Failed to Update. I have clicked on the Update Pattern button with no success. I have re-started the XG-105, clicked on Update Pattern button and then changed to downloading. However, changes back to 'Failed to Update'
Any thought show to resolve this?
There is a thread on this subject in the v17.5 beta forum as well.
I am not sure why, but mine had updated to 9.15.39
In reply to rfcat_vk:
In the Beta forum, it worked after couple of hours...
Check the u2d.
In reply to LuCar Toni:
36 hours later or so, 1 XG105 has now successfully updated to v9.15.37
Nothing done, just waited! But surely not right
In reply to Paul Digby:
Did you already dig deeper in the logs?
There should be something about the Root Cause
Click on "Backup & firmware" then go to the "Pattern updates" tab. Verify that your Patterns are updated successfully, then try your restore again. This should resolve the issue.