cant update samsung galaxy apps behind sophos xg firewall

Hi All,

Anyone facing cant update samsung galaxy apps behind sophos xg firewall.

 

Update through Google Play Store is ok because policy already created to allow it.

 

Anyone got idea for samsung galaxy apps store?

 

Thanks

  • Hi,

    please review the log viewer when trying to run the update and see what entries you see?

    Ian

  • In reply to rfcat_vk:

    Hi

     

    Have the same issue but nothing is logged in the viewer and I'm running on 17.5

     

    Thanks

  • In reply to Moeller:

    Hi,

    create an any rule at the top of your rule list for use by your android device's IP then open log viewer and set the filter to you IP address and then change the log viewer to web applications. after that try the update process and see what the log viewer shows.

    Ian

  • In reply to rfcat_vk:

    Hi,

     

    Nothing is blocked or the log is not showing it anyways.

     

    Chose the detail view cause the application log was empty

    But if I disable HTTP Scan the device can download the updates, but that's not really an option.

     

    Btw, I'm I the only one that's not receiving emails when there's a reply on a post?

  • In reply to Moeller:

    Community had some issues. Most likely this causes the Delay of Mails.

     

     

    You should use Exceptions in HTTP Scanning. Most likely the phone cannot work with a proxy (which is scanning the traffic). 

  • In reply to LuCar Toni:

    Hi

     

    I got email notice on this reply so something is working again.

     

    I'm aware that an exception to the HTTP scan has to be made, but this is a general issue with the XG right?

    Haven't been able to find dns or ip's that have to do with Samsung Galaxy apps alone.

    Maybe you could make a Global the same way you did with Netflix?

    Samsung not a small mobile company so this would be an issue very where the XG is used.

    I know it's not an issue on Cisco FTD.

  • Were you ever able to add the appropriate exceptions? I am having this same issue and have added several IPs and URLs to the exceptions but unfortunately it is still being blocked.

  • In reply to tjustice86:

    I am seeing the same issue with our SG 310. Hopefully Sophos Support can resolve

  • This same problem was solved for me by adding the exceptions from the verified solution in the Sophos XG forum post Unable to update Samsung phone behind xg to my Sophos XG SFOS 17.5.8 MR-8 firewall, under Web > Exceptions.