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I've noticed our devices that are licensed for Sandstorm are not reflecting in SFM. We are running the latest SFM build and our devices in question are running 16.05.5 MR5.
SFM License Page:
SFOS License Page:
I couldn't find this in the latest KIL or release notes. Any insight on what might be causing this?
you should be discussing this with your reseller/partner who can review your licence and/or raise a ticket with Sophos.
In reply to rfcat_vk:
Thanks Ian. We actually are a reseller/partner. I tend to put issues like this up here in case others have the same issue.
Ravi is generally pretty quick to review/respond, but if not I will raise a support ticket with Sophos and update this thread.
In reply to axsom1:
Please upgrade your SFOS device to SFOS 16.5 MR-6 which was released in last week and check the status of the issue in SFM 16.5 GA.
SFOS 16.5 MR-6 release link:
In reply to RaviPatel:
Please update the status of the issue.
Does Sandstorm licenses are reflecting in SFM proper after upgrading XG device to SFOS 16.5 MR-6?
Sorry for the delay. With the STAS issues on MR6, I have been reluctant to upgrade any customers who are utilizing STAS. This client is one of them and I will not be moving them until I see what MR7 brings us.
Thank you for update.
I can confirm that upgrading the clients SFOS devices fixed the issue within SFM.
Thank you for update. I am glad that your issue is resolved.