Windows issues following Core Agent 2.7.6 and Intercept X 2.0.17 update. See KBA 135504 for more information.
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I have an issue with the firmware updates of the firewalls that I manage with SFM.
Since severals months, in the Firmware tab, I see device list with SFOS 17.5.9 applicable version, but the devices listed are already updated with the 17.5.9 version.When a new firmware version is out, I can update some of the firewalls, but not 100% of them because they never appear in the list of applicable devices. To update them I have to manualy connect on the GUI and update it manualy.
Now, 100% of my firewalls are up to date, and there is still devices listed in the firmware tab as we can see:
The problem was the same in the last firmware of SFM (17.1.1 MR-1) and I thought 17.1.2 MR-2 would correct the issue, but the issue is still present.
Any ideas ?
I would suggest you to Open a Support Case to investigate this issue. Once you open a support ticket, please PM me the case number.
In reply to H_Patel:
I sent you the case number by PM.Thank you.