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I am aware that there is already a thread on this from about 4 months ago but the solution seemed to be to wait for SFM17.1GA which is what we are running.
We currently have 4 XG devices (running is HA) managed by SFM quite happily. We had some issues with another HA setup and I ended up removing the device/s from SFM. After various registrations and deletions from SFM I can not now register the devices. Configuring the settings on the XG's themselves does not bring up the devices in the discovery list and when I try to manually add them it complains about Duplicate Entry.
Using the psql commands from the other thread I can see that the two devices are listed in the database but not showing on the web front end.
Any help to completely remove them would be appreciated.
I guess, you should open a Support Case. Such issues are kinda impossible to support via Forum.
Are you logged in as yourself, or the admin user?
I've noticed that even if I put a user in the administrator group rather than the device administrator, I still have to assign the device to the user.