Windows issues following Core Agent 2.7.6 and Intercept X 2.0.17 update. See KBA 135504 for more information.
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Our XG's tend to have 2 ports used and the rest (6) are disabled, SFM keeps reporting these is 'DOWN', so all available reports on SFM show as RED and CRITICAL so if there ever was an issue we would never know (bar alerts).
Can SFM finally recognise a disabled port as that and not as DOWN. I cannot seem to change thresholds or alter it either :(
This is a known Bug.
In reply to LuCar Toni:
Ok, i'll wait then. Cheers
Hi good day,
May i know whether this issue already solved or not since i am also experienced this kind of issue. The "Interface Status" shown in SFM (our SFM is running on SFMOS 17.1.1 MR-1) is down since we only use two ports from 6 ports.
In reply to Nik Fifi Sofia:
you need to upgrade your XG version to v17.5.9, you are running on an unsupported version.
In reply to rfcat_vk:
Thanks for your reply. Our XG Firewall is running on SFOS 17.5.9 MR-9 while our Sophos Firewall Manager (SFM) is running on SFMOS 17.1.1 MR-1 (which is released on september 2019).
My apologies, I thought your XG was running the older version.
When you check the XG does it show the interfaces as being down on the GUI?
On the XG, there two ports which is GuestAP (i think it is for default wifi config) and Port1 (For management purpose).. these two ports are in "unplugged status" and on the SFM also shows there are two ports unplugged. May i know is there any way that i can do to switch the status from red to green on the Interface Status in SFM (refer pic) ? Do i have to disable all these ports?
if you are not using the guest wifi delete the entire object.
The management port will need some sort of simple switch attached to it to keep it alive.
The rest you will have to experiment with, I haven't used SFm for a number of releases and currently using the EAP CM and reporting.
Thanks for your suggestion. I will try and update to you.