Sophos Connect vs DNS

So i finished all the instructions as posted on page https://community.sophos.com/kb/en-us/133109

Downloaded the client and exported the configuration. Set up the client and finally made a connection.

So far so good. Can ping hosts on the internal network by ip adress, however i can't seem to reach hosts by their name.

I did enter the ip of the DNS server but somehow hosts aren't being resolved.

 

Any thoughts or pointers on this.

 

Thnx, Peter-Paul

  • Observed the same issue with my installation.

    Already reported this issue to the dev Team. They could reproduce it and will fix it in the next version. (ETA should be next week)

  • In reply to LuCar Toni:

    This is an issue by not putting a Connection DNS Suffix onto the connection. You can do a temporary workaround for now by configuring GPO to deploy the primary DNS Suffix of your domain.


    This GPO element can be found in Computer Settings > Policies > Administrative Templates > Network > DNS Client > Primary DNS Suffix.


    This will help in many areas :)

    Emile

  • In reply to EmileBelcourt:

    Thanks for your feedback! 

     

    We fixed this issue in the current Sophos Connect Client.

    This client should be published via Up2Date. 

    Check out the current version:

    1.0.004

  • In reply to LuCar Toni:

    Hello,

    Not sure if this is related to my issue but does not seem to have fixed DNS issues.

  • In reply to waghelak:

    I'm having the exact same issue. The update didn't resolve it. It works fine with SSL VPN.

    When connected with the Sophos Connect Client, none of my domain resources work, like mapped drives and printers. I can log out of Sophos Connect and log in with SSL VPN and everything starts working.

     

    There is still something wrong with the client or there is something wrong with the configuration being pushed to the client from the firewall.

  • In reply to LeetJN:

    Second this, still not working for me, SSL VPN works great.

    Ended up uninstalling the Sophos Connect client. Will wait until there is somebody confirming correct functioning.

  • In reply to Peter-Paul Gras:

    I can work perfectly fine with the Connect client V1.2 

     

    Can you post some logs and screenshots of this issue? 

  • Can someone explain me please please how to roll out the Client via GPO or Client management Software

  • In reply to vitali wagner:

    Hello Vitali,

     

    KBA published here Sophos XG Firewall: How to deploy Sophos Connect via Group Policy Object (GPO)

     

    Please let us know if you have any further questions.

     

    Ramesh

  • In reply to rmk_95128:

    Thank you Ramesh, it didnt work for me.

  • In reply to vitali wagner:

    Hi Vitali,

    could you please open a new thread in the community with details about your issue? 

    We want to avoid confusing in mixing up issues. 

  • In reply to LeetJN:

    Hello Leet,

     

    Can you please list the steps on what the settings are to make it work on SSL VPN. I would like to see why it is not working with Sophos Connect.

     

    Thank you,

    Ramesh

  • In reply to Peter-Paul Gras:

    Hello Peter,

     

    Can you please list the steps on what the settings are to make it work on SSL VPN. I would like to see why it is not working with Sophos Connect.

     

    Thank you,

    Ramesh

  • In reply to rmk_95128:

    Ramesh Kamath

    Hello Leet,

     

    Can you please list the steps on what the settings are to make it work on SSL VPN. I would like to see why it is not working with Sophos Connect.

     

    Thank you,

    Ramesh

     

    I haven't had a single minute to try and diagnose this further yet and I'm not comfortable posting the logs publicly with company info in them.

     

    SSL VPN works with nearly the exact same settings as Sophos Connect.

     

    Neither work for domain resources initially. When I try to go to \\server.domain.local it doesn't work. None of my network drives can connect either.

     

    HOWEVER, on the SSL VPN, On the XG admin webpage, I have to go to "Show VPN Settings" >>> "SSL VPN" and specify "Domain Name" as "domain.local"

     

    After doing that, SSL VPN works for domain resources, however, Sophos Connect does not and doesn't have a setting for me to specify a domain.

  • In reply to LeetJN:

    Thank you Leet for this information. Have you tried out the suggestion from Emile? Please let us if that works.

     

    Ramesh