I have sent a email to support 10 days ago but have not received a response. The firmware for all three devices is SFOS 16.05.6(266). Does anyone have any suggestions?
Thanks
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I have sent a email to support 10 days ago but have not received a response. The firmware for all three devices is SFOS 16.05.6(266). Does anyone have any suggestions?
Thanks
John, can you give us some more details. When it comes CFM it can be confusing since you might see a different status in Partner Portal and a different status in Central Partner Dashboard.
It would help if you could share some screenshots. You can hide the serial numbers and other identifiable information in the screenshots.
Anish
This is the screen shot for the Central Firewall Manager,the three utm are showing that Device status is Unregistered and under License Information it shows that they are Unsubscribed
This is not occurring with our seven other firewalls that we manage
This screen shot is from My Sophos and shows date of registration for firewalls that show unregistered in Central Firewall Manager in the screen shot above
Since this is our first occurrence of this is there a bug in the CFM
Thanks
Interestingly, all 3 affected devices seem to be on 16.05.6 MR-6. Is there any possibility that you can upgrade / downgrade the firmware of one of the devices to check if it changes anything ?
We have four other XG 105 that have the same 16.05.6 firmware and they are not having any problems.
The 3 affected devices are showing as registered in the hardware device just not on the Central Firewall Manager.
Hi John,
Could you private message me the case# , so we may check on our end.
Regards,
Aditya Patel
Global Escalation Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
Hi John,
Could you private message me the case# , so we may check on our end.
Regards,
Aditya Patel
Global Escalation Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.