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I have a XG105 firewall that does not appear in Sophos Central Firewall Manager and the Discover at top of page does not show the firewall.
I have the settings configured on the xg firewall / Administration-Central Management as instructed by Sophos documentation.
I have shared the firewall My Account-Network Protection-View Devices and also accepted the Management of firewall
I also have the latest firmware: SFOS 16.05.6
I have changed the xg device settings from Central will push to Firewall will fetch but that does not work either.
Does anyone have a suggestion?Thanks
In reply to carbon15:
It was because the rep I contacted at Sophos signed me up as a reseller instead of a MSP Flex partner. Once they fixed that mess, it started working fine.
In reply to Greg Rogers:
Thank you, something quite obscure then. Time to open a call with Support then.
PM Support case id or serial number of XG device.
In reply to RaviPatel:
I've to heat up this post again :).
Got also some XGs showing this error "Failed to send information collection from device to SFM" but in CSFM they shown as connected.