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XG unplugged, Sophos Central still reporting "CONNECTED"

This morning I was able to reboot XG via Sophos Central.

However, after that SC is still reporting the device to be "CONNECTED" but it's not responding. I went as far as to unplugging the WAN-cable, but Sophos Central is still listing it as "CONNECTED".

Has anyone else encountered this?

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0 rfcat_vk over 5 years ago

Hi,

does the IP address shown in Central agree with the IP address assigned to your XG?

Ian

XG115W - v20 GA - Home

XG on VM 8 - v20 GA

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0 Arie over 5 years ago in reply to rfcat_vk

I'll have to check that, but either way I would expect SC to report the unit as "DISCONNECTED" when it's disconnected.
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0 rfcat_vk over 5 years ago in reply to Arie

Depends on how often the update is refreshed and if it is just a ping. If you have a varying IP address how does the central site know how to contact your XG?

Ian

XG115W - v20 GA - Home

XG on VM 8 - v20 GA

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0 Arie over 5 years ago in reply to rfcat_vk

That's the strange thing. Some events get reported almost instantaneously, but in this case it took hours before SC was reporting that XG was offline.
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0 LuCar Toni over 5 years ago in reply to Arie

The Disconnect / Connect alert is not accurate right now.

As far as i know, Team is already working on this. The Point is, XG does not use a "fast" keep-alive right now. So it only reports every (minute i guess?). And waits couple of time until XG will be consider "Disconnected".

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0 LuCar Toni over 5 years ago in reply to Arie

The Disconnect / Connect alert is not accurate right now.

As far as i know, Team is already working on this. The Point is, XG does not use a "fast" keep-alive right now. So it only reports every (minute i guess?). And waits couple of time until XG will be consider "Disconnected".

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