Disclaimer: This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment.
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Table of Contents
Overview
This guide outlines what to do when you experience the following STAS-related errors:
- Failed: Can not start service.: STAS
- Fatal Error: The data area passed to a system call is too small
- Fatal Error: The service did not start due to a logon failure
The most likely cause of these issues is related to the credentials provided during STAS installation.
What to do
The user accounts used to install STAS should meet the following requirements:
- The User must have the "Right to logon as a service" (even if Administrator)
- The user must be able to monitor the Security event log
- The user should be part of the Backup Operations and Event Log Readers group
- Full NTFS permission to the STAS folder
After confirming these requirements. On Windows, navigate to:
- Start > Run
- Type services.msc
- Find the Sophos Transparent Authentication Service
-
- Right-click Logon and enter the STAS user
- Click Apply
- Go back to STAS and the service should be started already
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Added Table of Contents, Grammar
[edited by: emmosophos at 8:18 PM (GMT -8) on 23 Nov 2023]
