Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update. Please follow knowledge base article 133945
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I configured a SSL VPN on my XG, but when I login to the User Portal I get the following error: Could not generate config file. Please contact your Administrator.
This is when I download the Config File for other devices (in my case a Mac OSX).
I'm on the newest firmware.
How can I fix this?
I've the same issue. Have you fixed it? I'm on version 16.01.2 (222).
I am successfully able to download the config file on my MAC-Book. Try to download the file from a different browser.
If that doesn't work, try restarting the GUI services. Take SSH to XG and go to Advance Shell. Execute, service tomcat:restart -ds nosync
Hope that helps.
In reply to netsafe_rkr:
I have the same issue on a newly installed XG with the latest release.
Already tried to regenerate all the certificates and already did a factory reset with backup upload but still not working.
In reply to Marc Finger:
Have you tried the instruction provided above? It worked for me
In reply to Carolyn Denton:
Hi, yes already tried this as well, but on change.
It is really strange.
Is your appliance "registered"?
In reply to LuCar Toni:
yes. I fear that it is due to an error while running the wizzard the first time.
I had to run it a second time and it could be that I have to do a full factory reset and complete new configuration.