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We have XG310 Sophos Firewall and a few users unable to VPN (L2TP) in OSX 10.14.6.
The same users are able to VPN from windows.
The error that we getting in OSX is that VPN is not responding in a timely manner.
We are able to ping the VPN URL.
Is there a tools that can help me to troubleshoot in OSX?
Hi Hyugai For configuration, you may follow the below given article.https://community.sophos.com/kb/en-us/125393https://community.sophos.com/kb/en-us/125446Please try to connect L2TP VPN fro MAC OS and execute the command "console> show vpn L2TP-logs"To execute the command Take SSH access of the device and Select Option 4. Device console
In reply to Keyur:
The issue only affecting a few users.
When I tried to vpn using a working user account (userA) on my macbook pro - its connected.
But then when I put in my username/password - it said authentication failed.
But then again I can vpn from Windows 10 using my username/pwd.
In reply to Hyugai:
Hi Hyugai I understand your concern but we required logs to provide you further assistance.1. Replicate your scenario and open multiple sessions of SSH access of the XG device through putty and execute below given commands.2. Please navigate to 4. Device Console and execute console> show vpn L2TP-logs3. In the second putty tab 5. Device Management 3. Advanced Shell and execute debug command as below. Start the debug replicate the scenario once you got the error stop debug.To check Strongswan service is running or not.service -S | grep strongOutputstrongswan RUNNINGstrongswan-ctl UNTOUCHEDTo enable debugservice strongswan:debug -ds nosyncTo verify is debug is enabled or notservice -S | grep strongOutputstrongswan RUNNING,DEBUGstrongswan-ctl UNTOUCHEDTo stop debugservice strongswan:debug -ds nosyncTo get the output in the logfile
cat /log/strongswan.logSSH using putty- https://community.sophos.com/kb/en-us/133678Please enable all session output in putty- https://putty.org.ru/articles/capture-putty-session-log.html