Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update. Please follow knowledge base article 133945
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I have a EasyDNS account with a domain, but it doesn't work with my Sophos XG dynamic DNS service.
I have set correctly the username and private key, after saving for the first time it update correctly my IP but found an error "Invalid Configuration or bad authorization".
And after the first scheduled refresh, it doesn't work any more and state "Unknown Error".
Am I the only one to have problems with EasyDNS ?
Thank for help.
Sorry to hear about this issue. For troubleshooting purposes, are you able to confirm that configuring DynDNS using Sophos as the provider works?
In reply to FloSupport:
When I try to use Sophos dynamic DNS service, I've got an error immediatly after clicking "Save".
"DDNS Service is temporarily unavailable"
In reply to karnalta:
Would it be possible to share the details of your ddc.log with me? (Through PM if you prefer)
Sorry for the late reply, I have been quite busy at work.
DDC.log has given me more information about a configuration problem I had with my DNS service.
Now Sophos update my EasyDNS record correctly but still show "Unknow Error", the problem seem that the XG cannot parse correctly the EasyDNS answer.
See log below :
Increase Mar 18 11:33:31.424307: connect_to_server: members.easydns.com:80 Mar 18 11:33:31.523792: connect_to_server: connect(members.easydns.com) successful Mar 18 11:33:31.523817: Connected with server - client_fd: 0 server_fd: 3 Mar 18 11:33:31.523847: write_server_socket:writen = 236, exerted = 0 Mar 18 11:33:31.821442: read_server_socket(): read bytes: HTTP/1.1 200 OK Date: Mon, 18 Mar 2019 10:34:16 GMT Server: Apache X-Powered-By: PHP/5.4.45-0+deb7u5 Set-Cookie: easydns_language=deleted; expires=Thu, 01-Jan-1970 00:00:01 GMT; path=/ Vary: Accept-Encoding Content-Length: 61 Connection: close Content-Type: text/html NOERROR no update required for XXXXXX.com to XX.XX.XX.XX parse_response: ERROR
Thanks for following up with your investigation.
A couple of questions:
I am on SFOS 17.5.3 MR-3.
With Sophos DDNS service I have sometimes trouble with an "Service Unavailable" error but otherwise it work fine without error.
Would it be possible to please enable your Support Access Tunnel and PM me with your ID for follow up?
Ok I send you that.