Not able to resolve DNS

Sophos User,


Have added a manual DNS entry under DNS>"DNS Host entry"  which has a  private ip, on my firewall DHCP lease from -  and -

Issue:  i can not Ping hostname from IP leased from DHCP server , But able to ping from host if i set the IP from range .

Can any one help me finding out the cause and solution?






  • Hello Satheesh,


    Are you using the Sophos Connect Client? If yes, then you are running version 1.1.x.x on Windows. We have released a upgrade following that release. The current release available for download from XG Firewall is Please upgrade to this latest version and the problem will be resolved.


    Thank You,

  • In reply to rmk_95128:



    I am not using sophos connect client.

    Issue got resolved after rebooting the firewall.