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Sophos is investigating reports of some Central customers receiving false positive XG Firewall connection alerts on their dashboard, but upon further investigation on the firewall no connection issues are actually experienced.
"Firewall has not checked in with Sophos Central for the past (x) minutes"
This article has been published and will be updated when more information becomes available.
Any updates here?
In reply to @wajdiaa:
Our team is still actively working to resolve this issue. Apologies for any inconveniences caused by this.
In reply to FloSupport:
We have been getting quite a few, though to be fair as the HA support is appalling this pales into significance.
Any luck with this yet?
In reply to CMR:
What's with the HA support?
If you have an active/passive pair and add them to Sophos central, it only properly adds the active one. When you get a failover you receive messages stating central management has failed but you don't appear to be able to fix it without breaking HA...
My sincere apologies again for this inconvenience. Our team is in the process of implementing a fix and more information will be provided as it becomes available.
No worries Flo, just checking in with you.
Received the following update:
Update 27-5-2019The fix for this issue is planned to be included in the next Central update, which is tentatively scheduled for June 15th. Please continue to follow this article for the latest information.
The planned Sophos Central update for June 15th has been postponed. This article will be updated when more information regarding the rescheduled date is available.
Apologies for any inconveniences caused.
The Sophos Central update has been rescheduled to be performed on June 22.
I'm hit by this too...
I'm more concerned about other problems however ...
Well, the 22nd has come and gone and I am still getting alerts. Yes, I turned off the email notices, but the false alert still happens.