Renewal of XG85 EnterpriseGuard license?

Hello all,

I have been trying to renew the license on the XG85 that I bought last year with a built in 1-year EnterpriseGuard license.  So far, 2 re-sellers, 1 Sophos chat session, 1 Sophos support ticket, and 1 Sophos Sales person, I am still not able to get a definitive answer on how I can renewing the license.

Please help as it expired 10 days ago.

Thank you very much.

Regards,
Ken

  • Hi  

    Could you please share the support ticket number through PM to check the details?

    You may also contact "customercare@sophos.com" with your query and details and they will assist you further.