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I've got a problem with my XG Firewall.It cannot connect to a license server. I can't use any of the advanced features because of that.In "tail -f /log/licensing.log" it says that "Device not found", and "Problem with the local SSL certificate".I recently reseted it to default settings, but it still is not able to contact license server.I don't know what should I do.
This issue might get resolved if you re-generate default appliance certificate. Navigate to Certificate > Certificate authorities > Default > Click on the pencil icon and fill out the information, if the information on this certificate is already correct, try to change state or any other filed and save and re-generate with correct information.
In reply to H_Patel:
Hi H_Patel,Unfortunately it's still the same. I regenerated it five times, changing different fields. Problem still remains.
In reply to Mayestro_PW:
check your licence against your my sophos to make sure you have the correct one.
Then check the time on your XG.
In reply to rfcat_vk:
Time is OK. Serial in MySophos is the same as the one I'm using, so it's OK as well.
This error is likely due to date/time problem on your XG.
Please screenshot a pic of your date/time settings on the XG for us to see.
In reply to KingChris:
Please run command from advance shell: openssl s_client -connect eu-prod-utm.soa.sophos.com:443
Then DM me the output without redacting anything.
Can you check your inbox? I DMed you.
I have just responded to you.
OK, now I replied to you.
did we get the solution on this?
I have open case and waiting for the 3rd for some India support guy to call.
Previously it was not working because of DNS and Time(maybe).
Now everything is correct but agai "Device not found".
But I see it in(serial number) my.sophos.com and when try to register(as it initial setup) it says - already registered.
Could you please help? Will be highly appreciated!
In reply to Kaloian Kirchev:
I've seen this before; it was due to the software license serial number being used on more than one installation of XG -- this messes things up (it was accidental in my case). They had to manually go in and do something on the licensing server(s) to allow things to work again. It's been a while but this seems similar.
In reply to BrucekConvergent:
Software appliance? Likely causing this.
Check the /log/licensing.log
There is something called "Device-ID". Check old logs and new logs, compare them and check, if the Device ID changed somehow. If so - That is likely causing the Issue.