Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update. Please follow knowledge base article 133945
Learn about the Benefits of Multi-Factor Authentication (MFA). Turn your MFA on now!
We'd love to hear about it! Click here to go to the product suggestion community
So, I have a support contract, and want to create a support request. After filling in the form I get this error:
You don't have permission to access "secure2.sophos.com/.../describe-issue.aspx" on this server.
Tried to use the live chat to report the problem, but the person told me they couldn't help me and I should clear the cache of my browser (didn't solve it btw).
I hope someone at Sophos reads this and takes action...
Hi Jeroen Jacobs
Apologies for this inconvenience, I just attempted to visit the website and was able to successfully raise a support ticket.
Did you have any browser extensions enabled? Sometimes these may cause issues. Please try with a different web browser and see if this issue still occurs.
Please don't hesitate to reach out to me directly if you had any further questions or concerns.