[Sophos Notificaton] Advisory - Sophos XG: Since Saturday December 8th, 2018 - newly registered XG firewall evaluations are not visible in Sophos Central Partner Portal Dashboard

Hi Community,

Some customers have reported being unable to register their XG Firewall Evaluation with Sophos Central since Dec 8, 2018. We are actively investigating to resolve. 

More information will follow as soon we have additional information. Please visit this KBA for the latest updates.


  • [Update - 1]:
    The issue has been narrowed down, and the following has been identified:

    1. XG Firewall evaluations are registering successfully within Sophos Central Firewall Manager (SCFM)
    2. The issue is currently only seen in the Sophos Central Partner Dashboard. Any new registered XG evaluations will not appear under the Sophos Central - Firewalls section of the Partner Dashboard.

    Development have identified the issue, and are currently working to release a fix as soon as possible.

  • In reply to FloSupport:

    [Update - 2]:
    This issue has now been resolved. Thank you for your continued patience.