Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update. Please follow knowledge base article 133945
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I successfully set up NG on VMWARE 6, and registered the product (home)
I synchronized it, a few tilmes, but it is stuck in the basic setuo.
Device is listed on my account.
Did anyone got this problem ?
In reply to nicolebaumeler:
I'm in the same situation.
just emailed Sophos...let's see what is the solution.
if none...bye bye Sophos!
In reply to AttilaZsigmond:
I managed to solve this. It's not THE solution I'd say, but it's how I finally managed to overcome this endless loop where I was always sent back to the registration page. Annoying really. And I still think there's a bug...
In the end i was so p*** that I did the following:
1. verified that my device was shown and registered in my Sophos account
(of course it was, because the error I always received was: "device already registered". But when hitting "Click here to start configuring your device" I was sent back to the registration page.)
2. I reset-ted the Box and did a clean install from the iso file.
--> Then... surprise surprise: this time I was able to hit the "Click here to start configuring your device" link and the setup wizard started just fine as it should have been doing from the beginning :)
As said: this is not a solution but hey: My Sophos XG is up and runnig since then and I'm pretty happy!
And yes, it's cool to got this thing managed :)
Hope this will work for you too!
Let me know :)
I am experiencing the same issue, and hey... Who wants to clean install from iso file? Anybody?
I was getting above message and was solved by disabling the Adblocker.