Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update. Please follow knowledge base article 133945
Learn about the Benefits of Multi-Factor Authentication (MFA). Turn your MFA on now!
Outage on MySophos and Partner Portal. You may contact Sophos Support through Phone.
We'd love to hear about it! Click here to go to the product suggestion community
I successfully set up NG on VMWARE 6, and registered the product (home)
I synchronized it, a few tilmes, but it is stuck in the basic setuo.
Device is listed on my account.
Did anyone got this problem ?
In reply to lferrara:
In reply to lec668:
FWIW, I'm stuck in the same loop. All the same except that I'm using Hyper-V on Win10.
Just got my Home license in email and successfully registered it in the MySophos portal.
I've been able to use the Basic Setup in the browser interface to configure the WAN & LAN interfaces and even changed the admin password, but I'm entirely unable to get out of the sync license merry-go-round (BTW, the admin console PW is now buggered - neither the old nor the new one works).
I did notice that while mousing over "Click Here to start configuring your device" link in the "Welcome to your Sophos Device" page that the URL is built to return me to the same "ApplianceNotRegistered page: 10.10.1.2:4444/.../ApplianceNotRegistered.jsp
I've played with the URL trying to sort out what the proper manglement page might be, but I really don't think I should have to do that.
i've got the same issue here - do you have any news /solutions regarding this issue?
My device is also shown in my Sophos Account within the Devices, everything is looking just fine.
The following things, i've tried so far:
- Changed the IP-Address via SSH --> same behavior
- Deleted the Browser Cache --> same behavior
- Switch Browser from Safari to Firefox 45 --> same behavior
- Reboot (graceful) the XG via SSH --> same behavior
- Reboot (hard power reset) the XG --> same behavior
Does anyone else face the same problem?
Any advice will be appreciated - thanks!
Best regards from Germany
In reply to deoli:
I never solved the problem, I had to move to a non virtual setup to test XG !
In reply to JimmyJoeBob:
I also run Sophos on a Windows 10 VM and it works fine. What I did was pre-register the device before installing XG and everything worked fine.
Same exact issue. Talk about frustrating.
Clean install from the home iso, successfully registered the device, synced the license, and stuck with only access to basic setup.
Really want to try this out without having to dig out a PC to see if I want to use the paid version at work.
Was anyone able to get this working in a Virtual Environment? I am stuck in the same loop.
In reply to FahadYousuf:
Same here.... Exactly the same loop. Issued the following so far (without success):- Deleted browser cache --> same behavior- Switch browser from Firefox to Chrome --> same behavior- Reboot (hard power reset) the XG --> same behavior- Deleted browser cache again (both browsers) --> same behavior- Accessed the XG via SSH to reboot --> same behavior- Reboot (graceful) the XG via SSH --> same behavior- Changed the IP-address via SSH --> same behavior- Changed other settings - rebooted again via SSH --> same behavior- Tried again using browser (after deleting cache again) --> same behavior - Changed admin password ---> not able to login anymore, neither old nor new password is workingAnyone Here Can Help???
In reply to nicolebaumeler:
Got to work my XG and would like to share my "solution" with you!
It's not really THE solution (guess there is none, no other explanation that there is no help on this issue from Sophos), it's a workaround, but it helped to get into to installation process :)
AND YES ----->>>> IT WORKS :D YEAH