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I've actually problems to connect to the Webadmin and Userportal of two of our customer XG85. I always get this message in the browser:
The services worked till a few days. On one machine there is Firmware 7.5.8 on the other 7.5.11, auto hot fix is enabled. The SQL-hot fix was applied and all passwords changed on 04/25. ssh to both machines is possible.
Maybe some bad side effect with the new Sophos hot fix (captchas)?
In reply to Jasmin:
I have  XG85W with this problem.
Do we have any idea when will it be fix?
It seems they have pushed down a fix to the affected XG 85 devices. I can now access my devices without the "Internal Server Error" coming up.
In reply to juan mora:
Have you tried in the last two minutes? My device are coming back up without this error so I believe they are pushing down a fix to affected devices.
In reply to Brandon Roy:
Nothing yet on mine
**fix confirmed after receiving hot fix**
I checked a few boxes and I can access then now.
I can acces my boxes now.
In reply to Devanir Silva:
Some of our equipment is already with standard access.
I believe that now for the others it is only the update time to happen so that everyone can be OK.
Ok thanks my XG85s are back accessible via Webadmin.
But now they enforce me to a password reset on all admin accounts. I've changed all passwords (including admins) in the night from April 25 to 26! This is really annoying.
Sophos has released a hotfix to affected devices to resolve this issue NC-59728.
You can confirm if the patch has been downloaded/applied by running the following commands from the Advanced Shell of the XG (5>3):
#grep NC-59728 u2d.log
console> system diagnostics show version-info
Firmware Version: SFOS 17.5.11 MR-11.HF050620.1
Check for 050620.1
In reply to emmosophos:
I did the procedure according to your instructions and my firewall keeps giving the error. "Internal Server Error"
The version updated according to your orientation
Follows data from my firewallSerial Number: Device-Id: Appliance Model: SFVHFirmware Version: SFOS 17.5.10 MR-10.HF050620.1Firmware Build: 620Firmware Loader version: 0x00000005HW version: XV01Config DB version: 17.318Signature DB version: 17.318Report DB version: 17.318Webcat Signature version: 0.0.3.115Web Proxy version: compiledSMTP Proxy version: 1.0POP/IMAP Proxy version: 184.108.40.206.4Logging Daemon version: 0.0.0.17AP Firmware: 11.0.012ATP: 1.0.0296Avira AV: 1.0.407474Authentication Clients: 1.0.0019IPS and Application signatures: 9.17.06Sophos Connect Clients: 1.4.001RED Firmware: 2.0.019Sophos AV: 1.0.15571SSLVPN Clients: 1.0.007WAF: 1.0.0006Hot Fix version: 14
In reply to Anderson Dias:
Make sure Auto Update is enabled.So you can be sure that the box will receive the necessary updates.
If the issue still happening.
Could you please send me by PM the S/N of your device.