We'd love to hear about it! Click here to go to the product suggestion community
Hi. I really hope someone can help me with my issue.
I am using Sophos XG Home Edition on Intel Hardware. Worked perfect until las update. After I updated from version MR4 to MR5 I have no access to the GUI anymore. The error is:
This site can’t be reached
192.168.32.254 refused to connect.
Look like that only the GUI is not working. All other Firewall settings look good. VPN, WEB Protection. SSH is working. I have full access to the console.
I tried several things to resolve the issue. This is what I already tried:
Does anyone have some Idea, what I can try? Maybe something on the console.
Any help is much appreciated.
Can I download somwhere the installer for SFOS v16.05.4 MR4? Or the Files for a VM?
I can try with this installer. With this version it was working.
In reply to StefanBoldt:
you need to seach on your Sophos Account page if the ISO is still available.
Did you try to restart tomcat from advanced shell:
service tomcat:restart -dsnosync
Are you sure you did not change the Webadmin port, IP?
In reply to lferrara:
Yes. I already tried to restart the tomcat. Didn't help.
And I not changed any IP or Port. I just did the Update as usual.
If I enter "service tomcat:restart -dsnosync" I get "200 OK" as response.
On my Sophos Account page I only can download the MR5 version.
Problem solved. I did a reset of the default Web Admin Certificate via console.
After that, I could connect again to the GUI. I am sure that I tested it before. Probably not with version 16.05.6 MR-6.
Anyway. Now it is working again.
Thanks for the support.
EDIT: The Problem was a expired certificate.