Windows 10 Updates failing and fix

I came onsite today to setup a new laptop (Windows 10, HP) to discover that Windows updates was very unhappy on the new setup. Discovered that the XG was blocking (warning really) about * .CAB files which meant my XG web filter was blocking windows updates.... Not sure for how long on existing computers, but as soon as I manually added an exception for in the web filter policy, everything started working fine. Noticed that Sophos only listed and in the filter, but maybe Microsoft recently started using also for update CAB files....Not sure if I'm the only one, but this was my fix today.

  • Hi apalm123,

    Thank you for sharing your findings. I did find in one of troubleshooting document from the Microsoft and this document : so I am not sure if this is a recent change from the Microsoft. I will check if I can replicate this issue in my LAB and update this thread. 


  • In reply to H_Patel:

    Sounds good, the conditions are when you have XG set to warn for risky downloads (not even block) just warn. And it's not that came up as an issue but instead as I mentioned, thanks. A bunch of my Win 10 computers got the newest feature update after I added exception, that had been failing last week.

  • In reply to apalm123:

    Hi apalm123,

    Sorry that is my bad. 

    Yes, you mentioned and it is also mentioned in the document from Microsoft.