web exceptions not working


i have 3 XG sophos and the web exceptions is not working on any of them 

per example : ^([A-Za-z0-9.-]*\.)?login.superservice\.com/?  wont open the page

if i go to on a non firewall pc it works but not on xg


same for web.powertrackafrica.com , i have to open everything for it to work 


what should i do , i need specific websites only to work for everyone