[Sophos Notification] Advisory: Sophos XG Firewall - Emails scanned are received with the Content-Type headers displayed

Hi Everyone,

Sophos is investigating the issue of scanned emails on SFOS v17.5+ intermittently being received with their encoding changed. This affects the ability of the receiving client to read the email message correctly.

This can result in the scanned email is being received in a garbled format with the Content-Type headers being displayed in the body of the message. The root cause has been identified and there is an interim patch available. Sophos is aiming to resolve this issue with the SFOS 17.5 MR6 update.

More info: Emails scanned by the XG firewall are received with the Content-Type headers displayed

  • [Update]
    The root cause has been identified and there is an interim patch available. Sophos is aiming to resolve this issue with the SFOS 17.5 MR6 update.

    Affected customers who would like the interim patch applied prior to the SFOS v17.5 MR6 release are requested to raise a case with Sophos Support referencing this article.