Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update. Please follow knowledge base article 133945
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I have followed this https://community.sophos.com/kb/en-us/125061
and still I can't get netflix to work, why? only works when I disable web scanning in the rule number 6
What rules do you have above your netflix rule?
Please post a full screenshot of your netflix rule, not just the top part.
In reply to rfcat_vk:
Here they are
In reply to l0rdraiden:
Seems like your "Netflix" object is not correct. Can you show us the content?
In reply to LuCar Toni:
Here it is, I have added more domains since it wasn't working
I am not able to stream Netflix as well. I have a new install (SFOS 17.1.3 MR-3) that has only one additional firewall rule beyond the defaults. That is the Netflix rule found in community.sophos.com/.../125061. I am trying to stream thru a Roku. I can select Netflix and enter the app with no problems. When I attempt to select a movie, it issues an error msg telling me to try later. Ditto for all Netflix movies I attempted to watch. My rule looks the same as above.
It looks like KB is wrong, is there an official way to report bugs?
In reply to callengodfrey:
Can you check the logs and see what IP's / websites its hitting and add an exception or add to a higher FW rule?
Check Web and Application.
In reply to M8ey:
Nevermind, I have no time to troubleshoot bugs that Sophos doesn't even care.
I have excluded the TV's IPs from any web filtering, since the method described in the KB doesn't work.
At least they should delete or update the Knoledge base article.
I would be glad to help out with this problem as long as the folks from Sophos will assist me over the phone. I am a total noob with XG Firewall, having just loaded the software this week. As soon as I ran into this problem I just returned to Untangle and continued to watch Netflix. I can be available most any time.
I got the same error message here.
Since v17 I use the "netflix" FQDN object. With version 17 to 17.1 it works. But since 17.5 there are sometimes problems.
For 2 days it worked with the firewall rule "netflix". So sometimes it works, sometimes not. Seems to depend on coincidence.
I think there are some new streaming servers not adressed in the netlix FQDN object, so i think the objects needs to be updated.
In reply to TheBalmasque:
Would be nice to find any reference on changed objects. Maybe you find something on the netflix page? OR in the logviewer?
I filtered the log using my ROKU IP address and then exported it to a CSV file. When I attempted to insert the CSV file into this post, I received an error. No explanation, just the work ERROR.
Please try drag and drop.
yesterday i got some time to look in the logviewer. There are several ip-adresses being scanned by the proxy. (Allowed)
So i added a new IP-Host object "Netflix-IPs". Type: IP-List
I put in the following ips: 22.214.171.124, 126.96.36.199,188.8.131.52,184.108.40.206,220.127.116.11,18.104.22.168
Then I put the "Netflix-IP" object in my "Netflix" (same like in the Sophos KB) rule. After that, the movie streaming works. But only for one movie...
For another movie i had to put in some more adresses... Maybe i should try to exclude an ip-range.
I defined 3 IP-Range objects "Netflix Range 74,75,78" and put it in the destiantion network list. (For all ranges from 45.57.*.100 - 45.57.*.200)
The network rule is only for my Panasonic TV and no other devices. I hope this works for you too.