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My iphone’s Alibaba app messenger does not “connect” when using the Sophos XG firewall. The app does connect just fine when I use a different network.
How do I figure out which area or feature of XG is blocking it so I can unblock it?
As a note, the alibaba website works just fine. It’s only the messenger portion of their iPhone app that forever says “connecting”, but never actually does.
Below is the log that I see, the destination IP is Alibaba which is expected. This is being denied by my firewall and perhaps causing my Alibaba iphone app to not function properly.
I would look at Application Filter logs for some clues.
In reply to Support Chn:
I added the log screenshot to the original post.
What do you suggest as my next step? Thanks!
In reply to Hau Lin:
Please share the Web filter and Application filter access denied log. Firewall log will not help.
All is being allowed, there is nothing denied in relation to the device IP address in question.
All is blank. No logs at all.
Where else can I look for clues?
What Firewall Rules are you using?
Can you show us what Firewall Rules you are using and the settings for those?
I've found that in very rare cases, the default Web Policy still prevents certain apps from working properly, even when the Web Policy is activated but all rules in it are deleted or deactivated.
In reply to David Birdsall:
This problem somehow resolved itself. I don’t think I did anything to fix it directly.
Thanks all for your input!!