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I have an issue with Heartbeat authentication, using Sophos Connect Admin the profile is set to send heartbeat from connection but the problem I am having is a failed heartbeat authentication because it seems as though the endpoint software is attempting to authenticate via the NETBIOS (indicated by "firstlast") name as opposed the User Name for Sophos Connect(indicated by "first.last"). I believe this could be causing my users to be disconnected from the VPN which I the message I seem to get is "failed to establish child sa (security association)" which will leave the user disconnected until they manually reconnect. This could be 2 totally different issues, but I need to solve this as its costing my company $$$ because of call disconnects when the VPN fails. Please see the example below and HELP!
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Are you using Full tunnel in the Sophos Connect client or split?
Do you see anything if you do a packet capture from the GUI when the issue is happening from the IP of the Sophos Connect client?
In reply to emmosophos:
Currently only using a split tunnel to my internal network for WSUS and File Share, Ill be sure to post a packet cap tomorrow, but its very random however wide spread