Users not logged out after closing browser window

An XG 450 with firmware SFOS 17.5.9 MR-9. 

I have configured the captive portal as shown in the image attached

Accordingly users should be logged out if the browser window through which they logged in is closed. However users are not logged off as expected.

I should mention that this happens only once every few logins. However it is critical that users are logged off IMMEDIATELY after they close the browser.

  • Kushan,

    does this happen with the same browser?

    Did you try to clear the cache on the affected users?

    How is the firewall rule configured?

  • In reply to lferrara:

    Hi Luke, thanks for the reply

     

    does this happen with the same browser?

    Yes. With both Mozilla Firefox and Chrome. This is mostly noticeable in the latter.

     

    Did you try to clear the cache on the affected users?

    We've tried the following:

    1. Clearing the cache.

    2. Resetting Chrome

    3. Reinstalling Chrome

    4. Trying with a different version of Chrome

     

    However the problem persists at random intervals.

     

    How is the firewall rule configured?

    Its group based. Where each group tries to match users from individual group lists.

    Eg: GroupC - match known users from GroupC

    Note: the Groups were imported from an Active Directory.