Configuring VPN Remote Access for the first time on your Sophos XG Firewall? Check out this useful Community post!
Advisory: Sophos XG Firewall - Antivirus service stopped due to failed pattern update. Please visit this KBA for the latest updates
We'd love to hear about it! Click here to go to the product suggestion community
I've created a user with admin privileges (User type: Administrator and Profile: Administrator), but this user can't login into the admin portal (port 4444), but it can login into the user portal (4443) where it get prompted to create a OTP.
In the log I see "User admin2 failed to login to Web Admin Console because of wrong credentials"
did you enable OTP even for webadmin?
If yes, make sure that the admin acquired the OTP otherwise the user without the otp will not be able to access any services, exception for user portal.
In reply to lferrara:
The OTP was enabled for that user too, but after I've disabled, it couldn't even login into the user portal.
I don't know if there is an option to disable the OTP for "webadmin". The regular "admin" user doesn't use OTP.
In reply to Andre_x:
Take a look at OTP - Settings:
In reply to LuCar Toni:
It was enabled, I've disabled it, but nothing...
OTP must be disabled globally! If you disable it only for webadmin, OTP is still enabled.
Try to disable it globally.
as shared via connection, since the OTP was disabled, you only needed to delete the OTP token, re-connect to user portal and sync the OTP for that user.
Thanks a lot!