signing issue

hello there 

im trying to install xg firewall tools into my device (laptop)

but it can not be 

for tow days im receiving this message 

We’re sorry. Your request requires further validation before we can proceed.

Sophos is committed to fully complying with all laws regulating the supply of our products and services. This includes conducting routine checks to ensure we meet required standards for distributing security software and hardware.

For further information, please contact the Sophos Trade Compliance Team at export@sophos.com.

We have opened a case with our support team and will be in touch shortly to help resolve the issue as soon as possible.

Your reference:******

 

 

 

i contact them but no update

also i chat them 

and i search about it but no right answer

kindly anyone face this issue and solve it let him guide me !!