SSL VPN issue

Hi All,

User reports me that they get this issue twice a month while connecting to VPN. Can you assist me to resolve this issue?

The errors log is here:

Sat Aug 10 19:29:11 2019 OpenVPN 2.3.8 i686-w64-mingw32 [SSL (OpenSSL)] [LZO] [IPv6] built on Jul 3 2017
Sat Aug 10 19:29:11 2019 library versions: OpenSSL 1.0.2l 25 May 2017, LZO 2.09
Enter Management Password:
Sat Aug 10 19:29:11 2019 MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:25340
Sat Aug 10 19:29:11 2019 Need hold release from management interface, waiting...
Sat Aug 10 19:29:11 2019 MANAGEMENT: Client connected from [AF_INET]127.0.0.1:25340
Sat Aug 10 19:29:11 2019 MANAGEMENT: CMD 'state on'
Sat Aug 10 19:29:11 2019 MANAGEMENT: CMD 'log all on'
Sat Aug 10 19:29:11 2019 MANAGEMENT: CMD 'hold off'
Sat Aug 10 19:29:11 2019 MANAGEMENT: CMD 'hold release'
Sat Aug 10 19:29:13 2019 MANAGEMENT: Client disconnected
Sat Aug 10 19:29:13 2019 ERROR: could not read Auth username/password/ok/string from management interface
Sat Aug 10 19:29:13 2019 Exiting due to fatal error

 

Thanks