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Sophos hanging with message fetching latest policy

Sophos client app has been showing

"Security Enabled"

"Fetching latest policy"

this has been showing for 1 hour is this a known outage?



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  • Glad to hear it recovered. This can happen when the client is prevented from contacting the Central services for any reason. We have experienced occasional interruptions in services, but it can also be due to local network issues.

    Please note that questions about Central Web Gateway are better posted in the Sophos Central group on the Sophos Community.