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Categorisation Issues?

Has anyone else experienced categorisation issues today in Europe?  3 web appliances managed by a virtual SMA, intermittently and randomly across different appliances some sites would suddenly show as uncategorised, but at the same time be categorised correctly on another appliance. As if the categorisation service wasn't responding. No connectivity issues across any appliance, all tests pass. Any reported issues anywhere today?  



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  • An issue was found regarding synchronization between our categorization database servers. Data wasn't being transferred between servers, therefore, only some customers were affected. Now that it has been resolved, we've added an additional check to the verification process to ensure that changes are passed between databases in the future.

    Thanks,

    Karlos

    Karlos
    Community Support Engineer | Sophos Technical Support

    Knowledge Base  |  @SophosSupport  | Sign up for SMS Alerts
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