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I have white listed an URL but when i run the blocked sites report it still shows that its blocked? i have tried asking Sophos for help but they don't seem to be able to . Its really frustrating
#1 from the UI if you do a policy test and enter:
on the right side does it say its blocked.. or allowed and trusted ? and what policy rule is it hitting?
#2 setting a site in the local site list as trusted does not grant access to it, it simply stops scanning of it. IE AV scanning or allowing byte-range requests.
any entry in the local site list with more than one period indicates the entry is for that specific site, not the domain.
ie: maps.google.com would white list the one site where as google.com would include all sub domains of google.com
#3 are you also using endpoint / full web control
#4 what is your deployment mode? transparent proxy etc
#5 do you have https scanning enabled?
finally please let me know what you mean by blocked.. are you trying to allow one user, or everyone .. or based on a policy to get somewhere? or is the policy all done but theres another issue perhaps with the site its self? also .. is the site http or https.