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Recover AP55 firmware

After connecting an AP55 to the UTM, the AP began updating the firmware. Unfortunately the process was interrupted, and the AP is now not reachable anymore. The LED stays solid green. Is there any possibility to recover the AP?

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0 lferrara over 7 years ago

Henrik,

as I know the recovery tool is still not compatible with AP55. Have a look at this thread: https://community.sophos.com/products/xg-firewall/f/wireless-networking/74132/factory-reset-of-ap55c

Contact the Support or your Partner to verify if Sophos can do something.
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0 lferrara over 7 years ago

Henrik,

as I know the recovery tool is still not compatible with AP55. Have a look at this thread: https://community.sophos.com/products/xg-firewall/f/wireless-networking/74132/factory-reset-of-ap55c

Contact the Support or your Partner to verify if Sophos can do something.
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0 x.cr3w over 7 years ago in reply to lferrara

any informations about handling in future? for example pushing config/firmware on serial port? its really shit to send an broken AP to sophos. if my AP55 breaks on firmwareupdate outside the warranty, i have to pay for repairing/reflashing? ..... pray for a future solution

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(Ceritfied UTM Architect / Certified XG Architect)
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